VIP — Shell damaged waiting for replacement

Address: Vip lounge infinity mall malad west

We have bought 2 new aristocrat trolley bag from India's well reputed and selling product of VIP (Large and mid-size) from your authorised center big bazar on 7th February, 2018 for 5000 & 4000 respectively which is duly covered under 5 years international warranty.

While purchasing bag of your prestige brand it was clearly inspected by your authorised person. I have a one question that while delivering any goods are your authorised persons doing proper investigation??? If yes, then request you to kindly take serious action against those persons for not doing proper quality check before selling product.

While purchasing bags from big bazar vip authorised person told to keep warranty card & can get warranty service either repair or replacement free of cost for 5 years. If VIP can't provide a proper service that why it is doing fake promise of 5 years within 3 years it is unable to provide service. It's been more than 15days I have submitted my bag for replacement since it is covered under shell crack replacement. While purchasing I have paid 4000 for this bag then now today if you're unable to provide replacement then atleast have a courtesy to provide credit note of same value else what's the use of purchasing bag of goodwill enjoying company like VIP? We would have bought from local market and wouldn't have any regret. By paying so much of the amount and not getting a quality is worst ever service we as a customer can expect from esteemed company like VIP.