Viral Deal — complaining against product purchased but not delivered

Address: Darjeeling, West Bengal, 734001

I am ratan saha (Rana) residence n. S. Road, siliguri, po. Pradhannagar, dist: darjeeling, west bengal, india, i am purchasing a mobile phone from viral deal my product refurbished redmi note 4 luck by chance sale! Price rs.2599.00 and shipping cost: rs.150.00 total rs.2, 749, payment through atm card,
My order details
Order id: [protected]
Date added: 15/02/2018
Payment method: pay with hdfc
Shipping method: shipping cost email: [protected]@gmail.com
Mobile: [protected]
Ip address: 42.110.150.99,
Epayment received

But not found any tracking number also customer care no. [protected] switch off.
I am requesting to you help me for my product or rupees as early as possible.

Thanking you.

Regards
Ratan saha (Rana)
Rana saha
Osl automotives pvt ltd
P. C mittal bus turminus
Siliguri
734001
West bengal
India