Viral Deal — damaged product delivered and not processing for refund

Address: 3415,Mubarikpur,(meerpur) Tehsil - dera bassi, Distt: mohali, Mohali, Punjab, 140201

Website: Viral deals

I'm dr sudeep manker, city dental care, bhopal, madhya pradesh. I've ordered steam easy iron from viral deals. Yesterday the product was delivered and when i opened that it was a damaged product and all the parts are creating loosening sound. For that, i went to the website and then i mailed them and even trying to contact but they are not replying me. My order id is vds42094. I want to return it immediately and want my money back i. E 1698/- please help me. Thank you