Viral Deal — not delivered

I have ordered a hair straightner
They gave a date of delivery but it didn't reached
Whom should i ask..?? I have paid the money also through online. Since i have seen the advertising from instagram and tried to own it but u people are just breaking the trust from online shopping.
And now i need the order to b cancelled n refund my money
I hope u won't break our trust.
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Broken product has been received by me on[protected] by ship rocket courier
the water tank is leaking

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