Viral Deal — payment done but product not received

Address: Patna, Bihar

Hello sir,
I've booked a redmi note 4 on 15th feb'18 and your company debited amount from my Debit card and dropped a message::-

"Your order number [[protected]] has been booked with Viraldeal, For a total amount of Rs.2599. Do check your mail for additional details. Thank You."
when I tried to contect customer Care no [[protected]] the namber is not responding.
I did not receive Redmi or got refund my amount back kindly look in to the matter and deliver the Redmi or refund the amount from viraldeal.
From till now nor i got any message and neither i got any mail about it kindly help me by giving and satisfactory mail or order my phone.
Kindly do the needful from your end.

Thanks and Regards,
rana saha
siliguri
darjeeling
west bengal
[protected]