VLCC Healthcare Ltd. — Bad hygiene and customer car

Address: Jammu, Jammu and Kashmir

Hi, I took pre-bridal and bridal makeup package from vlcc, Gandhi nagar, jammu in January 2015. I have the following complaints against them: 1) the total package was Rs. 19000. (Approx) which I booked in dec 2014. In January, they were running discount schemes such as free services of 3000 value if services more than 10000 value have been availed.i requested them to let me redeem this voucher. But they did not agree and said that it is not available on previously booked services. While as it was clearly written on the voucher itself that this is available on pre-booked services. They repeatedly refused even when I brought this clause on their own voucher to this notice. Even the manager refused. 2) they used unhygienic and unclean towels and reused them and I developed rash on my back. When I brought this to the notice of their resident dermatologist, she just wrote on a piece of paper"fucibet" . I do not understand how a dermatologist can prescribe me an antibiotic cream on a chit of paper in a commercial Beauty service provider. This just tells me that they have no sense of accountability or responsibility towards customers and donot care about the hygiene and health of the customer once the money has been deposited in their account. 3) I availed mac beauty product makeup for my bridal look. Upon booking they clearly charge according to the brand of makeup to be used (Mac/krayon etc.) . Not only were they late in providing me the bridal makeup, but they also did not use mac products. They used random nail paint and krayon or some random brand for eye shadow etc. when I complained about it, their reply was that no one else complains and they do makeup of hundreds of brides. I was helpless due to time constraints as it was my wedding day and had to take the bridal makeup from them because I was left with no other option at the last mintute. This happened inspite of the fact that in the many times that I visited the parlor for paying bills etc, I repeatedly asked them to arrange my meeting with my makeup artist to decide the shades of makeup and even carried my lehanga their many times. But everytime they had one or the other reason. This has been a very bad experience for me and I would really like to see some action taken against them in lieu of all these serious things. Not only are they highly unprofessional, but also do not care about health and hygiene of their customers and are only concerned with minting money from fake discount voucher scams. I would like to get justice for going through all this mental trauma on my mist important day of life, my wedding day. I am ready to file a written complaint against them if I have to. Thanks Vandana