VLCC Healthcare Ltd. — denial of session and resultless session

Address: Bangalore, Karnataka

Dear Mrs. owasis As your aware I had enrolled by self for laser hair removal treatment in the month of July, with assurance that with 8 session, my hair reduction will be 95% on full front/full back and full shoulder as confirmed while taking up this hair removal procedure which I also agreed Beginning of 4th session I had brief discussion with Dr.Abishek and expressed by thought of treatment not been upto expectation, as based on the agreed session at least 50% reduction should have occurred and in reality even 10% reduction was not visible, as a practice before shaving picture are taken to compare the improvement and Dr.Abhishek was in line with my observation and also agreed that there was no major hair reduction effect observed Before the Beginning of the 5th session I spoke to Dr .Abishike and he said tht this time they shall be using a new machine which according to him was sure to give better result While I arrived for the 5th session, I saw the same old machine and asked doctor as to why same machine is been used, as it was not showing any improvement till now, doctor said tht he consulted his senior Mr, shetty and as per him if the intensity was increased the result will be noticeable I took the 5th session which was of higher intensity, this session was very painful than the previous session, even than I adjusted and was co-operative to see the suggested result After completing of the 5th session, I did call u and expressed how painful and needle pricking effect it had, based on your explanation and assurance of giving the confirmed 95% desired result, I agreed and was again co-operative with you to see the desired result 6th session has been completed and there is no much of a difference, even after having 2 high intensity pain full session On 20the feb, I called dr.Abhishek at 2.20pm requested for an appointment and later in the same days u had called me at 6.14 pm and confirmed my appointment for 1st march between 2-2.30pm Today I called dr.abhishek at 12.30pm and said tht I hv confirmed appointment between 2 -2.30 and he reconfirmed and asked me to come down and I arrived at 2.25pm at vlcc centre at Whitefield and met dr.abishek at 2.35 pm, by 2.36 pm I was taken inside the centre stating tht I will be needing shaving Until 3.07 none came to take me for shaving, after I sent sms to doctor at 3.30 pm I was being told that, machine is not free and its occupied and all this was informed to me after an waiting period of 1 hour which is highly non acceptable from an organization as VLCC. I met mrs shobha long with dr.abhishek at reception at 3.37pm and they expressed there inability as other session was on, I had a meeting at 5.30pm which I told them as well, knowing service industry I was ready to co-operate hence told them to give me a session tomorrow so that there today scheduled is not disturbed . To my utter surprise, I was asked to take the session of next week, do I need to wait for vlcc to accommodate as and when they wish??? How can I be taken for granted and how can a idea of 1 week postponement request arise when the mistake is from vlcc.Its highly unacceptable, I frequently keep travelling abroad and outstation and I am particular on timing…Who is going to bear my losses occurred due to VLCC. When I had done all the payments in Whitefield branch and I was asked to visit Whitefield branch for all my sessions then where does the question arise for asking me to visit Indira nagar branch. VLCC have taken money and confirmed tht it should be all done in 8 sessions, in Whitefield but neither my sessions are giving any result nor you guys behave professionally on timings this not the first time wherein this happened to me but still I was cooperating. I cannot further deal with unprofessional who don’t have sense of timing and commitment .You guys are not even confirming how many more session it would be required for the committed result. Mrs. shobha spoke to me again for solution and I said till Wednesday I am available and I can come to Whitefield and in case i[censored] wanted me to go to other centre I was ready provided transportation was from vlcc side.here also again I was co-operative 6.33pm today I get a call stating tht Thursday they can spare at indiranagar centre, again per vlcc we have to adjust –customer time is of no important, even though the mistake was of vlcc for over booking session and now when I am being co-operative—I am being taken for granted and desirable dates and time as per the convenience of vlcc though I have been adjusting but even after appointment being fixed its been denied and am asked to come other day . My contract with vlcc was for laser hair reduction treatment based on the prescribed session, which I have undergone Result achieved is not even 10% after 6 session and there is no time bound frame given by vlcc for hair reduction and I have been told the session will be increased to achieve desired result There is too much of pain and agony involved in high intensity treat, which again doesn’t guarantees as I have already undergone 2 session and there is no significate result as claimed by vlcc if high intensity is used Based on the abv facts and figure I have concluded not to take the pain full procedure anymore and wish to stop it, since vlcc has not been able to even achieve 50% hair reduction I have lost confidence to continue with vlcc and seek refund of my complete amount paid with in 8th of this month, failing to which I shall approach consumer form and local media channel for justice legally . Regards Uday kumar [protected]