VLCC Healthcare Ltd. — hygeine

Address: Salem, Tamil Nadu

Dear Sir/Madam, I would like to introduce myself as a client of VLCC from 2006. I joined VLCC Coimbatore and reduced 10 Kgs in 2007. Unfortunately I had to move to Salem and due to my hectic schedule I could not maintain my weight. So when I saw a poster of VLCC last year, without asking/looking at the facilities I enrolled for weight reduction, B-line and detox for which I regret now. The highlights of VLCC are the professionalism and hygiene which I experienced at Coimbatore branch. But I was surprised to notice that both are missing at VLCC Salem. (Please look at the photographs). I was disappointed to note that the only person who was giving B-line (Malar) suddenly quit and there was no one to continue that. When they somehow trained someone, the machine was not working. First they said the procedure was for 3 hours including massage and the machine. Then they said the machine is not necessary; massage was enough. Similarly, initially they said for B-line you have to take the sessions regularly, at least once in a week. But due to the above mentioned problems from their side, I was given excuses. In fact I travel 15 kilometers every time for the sessions. Actually speaking, in the beginning I wanted to start with the B-line only after 5 kg weight reduction. I didn’t want detox. But the manager convinced me that together, as a package, it would work better. At the end of the day nothing was done properly. When they took B-line measurements, I asked them to explain so that I can understand whether there was any improvement. But the manager said that she can’t do that; they didn’t mean anything. My question is in that case, why do you take measurements in the first place? In spite of all these, I continued with the only hope that I would complete my 10 kg target. But after 6 kgs, my weight kept bouncing back to the same level even though I stuck to the strict diet and exercising. I had the same problem in Coimbatore also. But they monitored me carefully and suggested a banana and milk diet for 1 and ½ days which broke equilibrium and I started losing weight. I even told the manager this. But she didn’t bother to anything regarding this. • Suddenly one day I noticed something written in my file. It read like “Avoid weight gain” which must have been written days after I left the centre. Not only that, it was written that my registration was valid only till June 30th. No one discussed anything regarding this. I wonder two things. One – If I can avoid weight gain on my own, why would I come to VLCC? Second – Are records written documents of the actual work done or Are they CREATED? When I asked for questioned why this was not communicated to me and I demanded an explanation, the therapist said “you were not told; but we were told by the manager that the sessions are over for you. We calculate only the weight you loose here. If you gain weight and come that is not our problem. When I insisted on meeting the manager, they said she would come at 12 o’clock. I waited till 12.45. She didn’t turn up. I wanted to talk to her over phone. They said she didn’t pick up the phone. They also said that they would inform her to talk to me. The next day when I asked, they said ‘we have given your file to her and asked her to talk to you’. TILL DATE SHE HAS NOT COMMUNICATED ANYTHING TO ME. IS THIS THE WAY VLCC TREAT A CLIENT? I cannot ask them because I did not join neither for the manager nor the owner. I JOINED FOR THE VLCC BRAND. My actual feedback to the manager which was supposed to be sent to you is given below. The manager did not want to record this saying that they were growing and all that stuff. • Lack of robes. You can provide robes at least to those clients who ask for it because (i) I cannot always carry a night dress wherever I go (ii) It is really awkward pulling up your nightie above your hips each time you go for a session or removing your pants for that matter. (ii) Another problem is the weight. Each time I come in a different dress/material there is 100 or 200gms variation in the weight. I do not understand how they calculate that differences. • It was really shocking to note that they used cotton (like how we use to rub with cotton before an injection) to wipe the jel from the body after the session. Or they used dirty used towels. Thank God! Now they have tissues. • Another funny thing I noticed was that whether we sessions for our hands, belly or thighs purely depends on the availability of belts in that particular room. Therapists always say that small belts are in the other room/or my stomach is too small that they don’t have belt for that size. • Quite often machines don’t work properly. (Even now Cello machine has got only two belts. It has been like this for at least more than a month now.) • If I am right, prior appointments are given for effective management of affairs. But here it is done just as a routine. For example, a client is given firming sessions even without specific amount of weight loss. • The reason is that the therapists are not given enough orientation regarding the reasons for using a particular machine or the functioning of a particular machine. Added to all these, the staff keep changing. Every month you can see new faces in both slimming and beauty service. The list of people who have left since I joined Swarna – Dietician Muthulakshmi – Dietician Deepika – Therapist Anita - Therapist Jyothi - Therapist Sathya[protected]----- Prabha – Front office Priya – Dietician Malar – Beautician Uma – Beautician [protected]– Beautician Aswini – Beautician Ramya– Beautician Usha– Beautician Ishwarya– Beautician Siva - Beautician INCLUDING Pachiamma – Maid As of now there is no doctor and dietician (except the manager). I wish to bring to this attention because I wanted to go for lipotrim and could not because of this kind of functioning. I hope you do something regarding this. Awaiting your reply. Regards Anuradha M