[Resolved]  VLCC Healthcare Ltd. — Misbehaviour by VLCC staff

Hi, I am a member of VLCC at opp Grey Race Course centre in Baroda, Gujarat. I joined weight loss program and turbo slim program on 20th January, 2014. My area of concern was the middle portion of my body, specially tummy. I expected these programs to show quick result as been claimed by the VLCC staff, and on basis of which I joined. Since the program began, there has been a lot of focus on diet and exercise, which I have been following. I have been complaining since the beginning that the machines are not giving me required result and I had to follow a strict diet and exercise plan for any positive results to show. Today, I was asked to meet one Sumita Raj, who has come to visit this branch, for diet counselling. I discussed my food, lifestyle, exercise routine and explained all my concerns to her. After all the discussion, to my surprise she started questioning me with a raised eyebrow about what all I might be eating and was not telling her, blaming that may be the reason why I was not getting required results. I tried explaining her that I have been following a reasonably good diet plan because of which I lost some overall body weight also, so that should not be the area of concern. But the real problem was that the machines were not working well on my body and were not giving result on desired areas. To support this statement, I showed her that my weight, before today's session and after it, was same. But continuing her persistent arrogant behaviour she kept on arguing that I was hiding the facts about my diet and she could help only if I disclose those perceived facts. To this, I showed my dissatisfaction towards overall services and asked her if we could meet again at a later time to discuss the matter as I had another time commitment. But to my utter shock, she furiously shouted that even she was too busy and did not have time to meet me again. Continuing with her furious tone, she said that she was too busy to help me and she alleged that I was lying about my diet and that and I should discontinue the programs with VLCC. I am totally shaken by the whole incident and wondering what made her behave in such a shockingly rude and arrogant manner. Any esteemed customer cannot tolerate such a disrespectful behaviour. I complained about the whole incident through email to VLCC customer complaint service on 9th April, but till now I haven't received any reply from them. This shows how indifferent the management is about customer grievances. Thanking a lot in anticipation. Regards, Manoj Dinodia +91 [protected] P.S. : Inspite of asking many times, I have not been yet given any kind of receipt/invoice for the payments I have made for joining VLCC weight management programs.