[Resolved]  VLCC Healthcare Ltd. — priority only for customers who give tips

Address: Mumbai City, Maharashtra

this is to complain about people in VLCC taking tips for their services from rich customers and making other clients wait ..I was scheduled an appointment @ 11.30 am and reached there before 10 minutes and while one of the service persons and myself were talking about hair colour and hair cut( these were the services i was about to take) the receptionist asked my service person to immediately attend another customer and as a result i had to wait for 15 - 20 more minutes... Every body has time constraints and i walked out of VLCC just ending up in having Hair cut and no colour..When i was waiting for 15-20 minutes I saw tips being given to that service provider apart from the bill .. So my question is should we also give more money apart from Bill in order to avail our appointed services????
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2021
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Aswatha,

Greetings from VLCC! It is our endeavor to offer the best experience to our customers and your feedback is highly valuable to us. Please write to us at [protected]@vlccwellness.com with your name, contact number & name of the center you had visited. We will investigate further and ensure due corrective actions are taken.

Best Regards

Team VLCC

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    VLCC
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    942
    Pending
    29
    Resolved
    493
    VLCC Phone
    +91 11 4163 1976 [Regd. Office]
    +91 12 4471 9700 [Corp. Office]
    VLCC Address
    64, HSIIDC Sector - 18, Maruti Industrial Area, Gurgaon, Haryana, India - 122015
    View all VLCC contact information