VLCC Healthcare Ltd. — Refund of money

Address: Mumbai City, Maharashtra

I took a hair treatment package from VLCC Kharghar clinic on the assurance of Ms Amanpreet, the VLCC area head, Kharghar, Navi Mumbai that the package can be easily transferred to VLCC clinic at Surat as I was purchasing the package for my brother and I was assured that I can fix the appointment with the staff at Kharghar clinic. I paid the full amount on the assurance of Ms. Amanpreet, who was insistent and persistent for buying the package that day itself as it was, according to her, the last day of their 40% off scheme [which was apparently available on GOSF ]. And at the time of purchasing the package on 30th November, 2014, I told them that I will be going to Surat on 4 December, 2014 and they should fix the appointment for that date. But when I called VLCC Kharghar for follow up (which is actually VLCC Kharghar’s real duty) on Wednesday to confirm the appointment, the staff said that the person concern is not available and she will call back again to confirm it in couple of minutes. But entire day passed and I did not hear back from her, so I called again and then Dr. Bhagyashree asked me to call directly the Surat centre to get the appointment, and by this time is was annoyed. If I wanted the package I could have purchased from the Surat centre itself why the need of buying from the Kharghar clinic? It was VLCC Kharghar’s assurance that I purchased the package and now they were telling me to Google the contact number of VLCC Surat to take the appointment. After conveying my disappointment with the highly unprofessional approach to VLCC Kharghar staff, they assured that they called up at Surat center and that they had fixed my appointment for 7 PM but when I went there, we just sat there for nearly one hour without anyone attending to us and my brother was furious with your lack of professionalism and was not interested in availing any sort of service from your clinic. When I told them about the incident they said they were informed about the same that day itself with an email sent at 4 PM and hence they could not attend properly. Even after informing the VLCC Kharghar staff 2 days prior to the appointment they coordinated with the Surat staff that day itself and just hours before the actual appointment time told to us. I have waited for nearly a week giving VLCC plenty of time to get back to me to apologize for the incompetent service provided to us in both of VLCC centers but looks like VLCC staff are just interested in extracting money from gullible customers like us by luring them with false promises and to keep pestering the client who happens to visit them for just simple haircut to buy particular scheme as that day was supposed to be the last day of sale. As I was not delivered the service which I was promised for and because of all the misleading advertisements and schemes, I do not want to continue any association with the brand and I just want my full money back! The only reply I got from them that they are looking into matter, which I received on 29th December, 2014. Till date I haven’t received my refund or any convincing reply from their end. I had filed for a consumer complain for which a notice was sent to vlcc, head office but they refused to entertain even that. Only thing I want is my money back! Can you help me with that?