VLCC Healthcare Ltd. — VLCC PITAMPURA LASER HAIR REMOVAL HORRIFIC EXPERIENCE

Address: New Delhi, Delhi

I want to complain about a below par service experience at VLCC Pitampura center. I had hormonal imbalance before due to which I had unwanted hair on my neck and chest. I started laser treatment for the same at their Pitampura center in Feb last year. I already told them about my situation and they agreed that the laser will contain the hair growth to a large extent. I also was taking medications as recommended with the treatment. They assured me of best service as they hire professional doctor for the job. Following their assurance, I left cheaper and recommended salon. The first sitting went fine. At the time of second sitting, their main doctor wasn't present and they made another person who is claimed to be a doctor herself to perform the sitting. The session was rather painful as compared to the previous one.I also noticed a lot of scabs on my face after the session. Just one-two month after the second sitting, I noticed substantial increase in hair on my neck and side of the face. I had normal hair on side burns but they lured me to do it for a marginal increase in cost. I immediately reported the incident to the original doctor in my third sitting. She was also surprised and told me that it can happen if the session was not done properly. And, asked me to talk to the manager. The manager shrugged it off at that time and asked me to wait till the next session. But, the situation did not change. I again went up to the doctor and their manager but they refuse to take responsibility for it. They are blaming it on my hormonal imbalance condition. But, I have this condition for last 8 years and haven't seen any increase in my hair growth. How can they justify that the growth can exponentially increase to such an extent in 1-2 months? This is just outrageous. I underwent the treatment because I had to come to US for further studies. But, with their treatment, the condition has just worsened and I have to take costly waxing treatment here in US after every 15 days. It is so difficult to budget such extra expenses on student budget in addition to the constant embarrassment I have to face because of this increased hair growth on my face. In my last visit to December at their place, I asked for refund of the rest of my money atlas and they refused to even give it. This is what professionalism is. I expected a much better customer redressal system that theirs. Investing in their services has been the worst decision I took.I should have rather went for the other recommended salon. Instead of improving the hair growth, the laser has increased it and that too at such a time where it is so difficult to manage it. I'm utterly disappointed with your service and will never recommend VLCC to any of my friends and relatives. I want the VLCC center, if nothing, to atleast compensate me for the money I have paid to them which has gone utter waste. I wish not to forgo any further laser treatments with them. If your authorities do not pay heed to it, I plan to file a formal complaint in the court as negligence on their part has brought extended money loss and embarrassment to me.