VLCC — Service was not given

Address:

sultanpur

Hello my name is meeta gutgutia, i have family card of vlcc sultapur (ADDRESS- KH. NO. 253, 254, 293, 294/94/3, M. G. Road, Village Sultanpur, South Delhi), I and my daughter have been member of this particular outlet since 2 year, march 2024 i booked a appointment for visit, when i went there, there was no arrangement according to my appointment, when i asked outlet manager, she said we are making the arrangement, please allow us some time, it was 4 pm, i waited till half an hour, then again manager repeat same words, after 5 pm and then after 6:30 pm i asked final, she said we have some technical issue in equipment, around 7 pm she said, mam we are unable to give you service, because of technical issue,

whenever i asked then they replied, they don't bother about customer service, and nobody care about the customer happiness.

now since march 2024 i am following with then about my refund, there is no update till now.

name - meeta gutgutia
branch name = Vlcc Luxe Wellness & Beauty Clinic
branch address = KH. NO. 253, 254, 293, 294/94/3, M. G. Road, Village Sultanpur, South Delhi
invoice - they didn't give me any invoice just share rough paper for account details shared that image.