Volercars — refund not received

Address: Bangalore, 560034

Website: volercars.com/bangalore

This is regarding booking blr-i-xuv[protected]which was made for 30-04-19 to 02-05-19. Unfortunately i had to cancel the booking for some important other work came between on 29th of april. Due to this 20% of the booking amount has been deducted as per the volercars booking cancellation policy.

Volercars policy also says the refund wiil be reflected in account by 10-15 working days. But, its been 1 month now i haven't received the refund. I have called volercars helpline number 4-5 times, they say "please wait for 2 days". What the hell is this? And recently they are not receiving my call.
Volercars have broke its own terms and policy, why should i bear the 20% cancellation fees when they are returning in 15 days???

I had good opinion on volercars but this is very disappointing. Shame on volercars. One bad experience could loose worthy customers. I'll spread news to my friends too not to book in volercars.