Volercars — voler - refund is getting delayed(almost 20 working days)

Address: Bangalore Urban, Karnataka, 562125

Booking reference - BLR-W-Figo[protected], amount Paid - Rs.6171/ -

This booking has been cancelled by Voler and said that my booking amount will be refunded in 10-15 days. It is been more than 20 days and I'm following up with the Voler support through calls and emails.

When I call Customer Care, they say that they will forward this request to the Concern team, but they never do and I have not received any call from that Team. I have asked them to schedule a call with the Escalation Manager 3 times and I never get call from them either.

When I send emails, they responded 1st two emails, but after that they stopped responding at all.