VRL — Material delivery

Our supplier booked parcel from Delhi to Sathyamangalam, Erode district as door to door delivery basis.
With too many follow up I understand parcel reached Erode office and I have to go and collect along with company stamp
When I asked VRL delivery they said Sathyamangalam office already closed and no delivery at this time
If it is the case why they received the parcel in Delhi because we are 60km away from Erode and we can not collect personally
Really I disappointed with VRL service