Vrl Speed — movement & delivery plus insurance fraud

Address: 560102
Website: www.vrlspeed.com

I found vrl speed cargo movers (Navi mumbai based) on packersmoversbangalore.in.

They (Mr. Vinod & mr. Sumit) gave me quotation of rs. 8500 all-inclusive for packing, loading, unloading, unpacking based on photograph i had sent. They (Mr. Rajpal and 1 more) came to my house. Made a bill of rs. 8500 + rs. 1576 (Gst) + rs. 500 (Packing / unpacking).
They offered insurance @ 3% cost to which i agreed. Not mentioned to me at that time was... Insurance is an *open* policy... This has zero meaning. I explain it below.

My l. R no of this consignment is: 1204.

They said, before we leave your house, you shall get an email confirming insurance plus other details that'll let you track online. I did not get the promised email at that time. Nor was i given any document that explained insurance coverage & claim details.

I reached out to their bangalore office and spoke to mr. Mandeep who said he'll send very shortly. As of this email, nov. 05, 2017, i have been waiting for over 48 hours now.

Mr. Mandeep nager who mans the bangalore office had the bindaas to say, since you are bothering me with confirmation email, insurance details, logistic details, etc., i will not send it to you any more. He finally sent me something which is as good as a hand-written completely unofficial intent-only of insurance note. So my suspicion is what i have captured in the scam paragraphs below.

What i think the scam is:
=

They will hold off on actually insuring my goods. They'll deliver the goods. Should the goods arrive damaged, then they will retro the insurance and the insurance may compensate me 80% of the goods-value. Should the goods arrive undamaged, then they will never insure. They (Transporters & insurance company) will simply pocket the money i have already paid in insurance.

Another thing is, when the guy came to pick up the good in thane, they said, we are same as vrl logistics. But that is completely not true. There are many companies such as vrl speed that are simply piggy-backing on the good name of vrl logistics.

The internet address of this company is: www.VRLSpeed.Com. please beware.

Vrl speed packers and movers
Bangalore office:
Door no. 1325 19th a cross road,
Parangi palaya, sector 2, hsr layout,
Bangalore, karnataka 560102

Mr. V. K. Singh / mr. Mandeep (+91 [protected])
+[protected],[protected]
[protected]@vrlspeed.net

Navi mumbai representation:

Vrl speed cargo movers
+[protected]Mr. Vinod, mr. Sumit) and mr. Rajpal who came for pick-up.
Packing and moving, household shifting, office relocation, car carriers
Office no 6, shree ganesh tower, plot no 98, sector 21, ghansoli, navi mumbai

Mr. Vinod: +[protected]
Mr. Sumit: +[protected]
Mr. Rajpal: +[protected]

And now the reality when my goods were delivered
=

6 items came damaged. I raised a complaint. There has been zero response from the company. The bangalore branch says since your shipment originated from mumbai, talk to navi mumbai office. The navi mumbai office says, since the delivery was done by bangalore office, talk to them. They are having me bounce from one to the other.

Subsequent calls to them go unanswered or deflected saying - call me in 1 hour, i am on a bike, or talking to other customer or am a 2-hour lunch break.
+10 photos
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Dec 06, 2017
Updated by dnaval
I have been attempting to get in touch with Mr. Rakesh of VRL Customer Care (+91 [protected]) for past 11 days as of Dec 06, 2017 after having first spoken with him, and other Mr. Vinod, Mr. Sumit who referred me to Mr. Rakesh.

My calls are not being answered. He said, he'll investigate my case and get back to me. I have emailed all details.

I had also connected Mr. Mohit the delivery boy to Mr. Rakesh while on the phone who confirmed that indeed 6 items were damaged during shipment by them and that claim needs to be duly processed. I have emailed them twice along with photographs of the damaged goods.

I had paid Rs. 4500 for insurance. It seems that VRL Speed has simply pocketed the money with no intention of helping me with getting compensation for the damages.
 
3 Comments

Comments

As part of my movement from Bangalore to Kochi, by mistake I have opted VRL speed for packing and moving. They agreed to pack at source and unload/unpack at destination. I have paid Rs 6000 for insurance as well. But once it reached the destination, no one was there from VRL side to unload/unpack. They have sent all items in a return truck, with out providing any context to the driver or with out any additional man power. Once it reached the destination, I got to know all these and I have to arrange other people to unload and unpack the items. I have tried to contact VRL Support, Rakesh Payal, Ashish who did the assessment but no luck. They are not at all responding to my queries via phone or email. Aprt from all this, many items are in damaged condition because of the insure/ unproffessional packing. They have taken insurance changes, other state entry charges and toll charges. As per the truck driver, they just paid a sum as it was a return truck, entry tax is not applicable for him. They are not sharing the insurance registration number as well.

They are big time cheaters, unproffessionals, and insurance frauds. Never go to them. I will not leave thism I am planning to move to consumer court.
The quality of service by vrl speed movers is pathetic. They have no afraid of law and any consumer right.
I have used there services when I got transfer.
The approximate value of my household items were around 8 lakhs . Most of my items got damaged due to improper care by them . On top of that I have to pay all the amount in advance.
I have also to born the charges for the truck when it got caught by police department.
I am running for my claims for last 8 months and still no assurance by them. Approximate damage to my goods were more than 3 lakhs.

Be careful when anyone have to use the services
VRL Speed Cargo Movers have quoted 11K after inspecting my things. But after loading the things, they gave me a bill of 14500 and they delivered the things at 1 am in the night and drivers charges extra again. I am really unhappy with the service. They are unprofessional and rude.

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    Bangalore Office: Door No. 1325 19th A Cross Road,
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