West Bengal State Electricity Distribution Company [WBSEDCL] — Dec-21 billed twice. No response

Address: 27 M M Ghosh Road, Post Office Motijheel, Kolkata

My WBSEDCL consumer ID is[protected] and installation no 19598751. I was billed for Dec-21 earlier and paid for it. Recently got another bill of the same month. I tried multiple channels to contact WBSEDCL. Absolutely no response.

Called up 24x7 helpline number several times. Simply doesn't work. After a long IVR process, the call gets disconnected. This seems to be a joke.

Called up BIDHAN NAGAR-II BAGUIHATI at[protected]. Here, I was asked to provide my contact number and consumer ID with a promise that the issue will be looked into and I will be contacted. Nothing happened.

I raised multiple dockets in the WBSEDCL portal. Not a single one has been acted upon. Even my months-old dockets are not addressed yet. This must be another cute joke from WBSEDCL to provide this channel for resolving issues.

In search of more accountability and responsiveness, I wrote the below mail to Smt. Arpita Mandal in rgro.[protected]@wbsedcl.in. To my utter surprise, I didn't get any response from her office either.

The entire organization is completely deaf and dumb