[Resolved]  West Bengal State Electricity Distribution Company [WBSEDCL] — Grievance_Electricity Power Rates

Address: Kolkata, West Bengal

Dear S.E.(Comm.) & RGRO & Asst. Manager(HR & A), At first thanks for the good work and continuous and without break power supply. However, would like to bring to your notice a few problems related to customer service(Consumer ID[protected] /[protected] At first, the age being the AGE of OUTSOURCING and WBSEDCL is also not way behind, hence they too outsourced their meter reading job to some vendor. The vendor came with new technology, without checking its practicality WBSEDCL top brasses awarded the tender to this vendor. Now what is their process and hoe meticulously providing the service. 1. The print out of the bill, the paper bill, which is handed over to consumers is fax paper, the same paper that is found in an ATM or any Shopping Mall bill print outs. This particular print on such paper is not permanent and gets invisible after a point of time, so in practical after some point of time the consumers would not have any document or record of his or her consumption in hard copy format. Again every consumer is not tech savvy so they would not be able to take any duplicate copy on their own from your website, even if your website has the records. Moreover, if not so then one needs to visit any of your nearest office to get a duplicate bill. 2. Secondly, in the past if any door of a consumer is closed and your personnel was unable to read the meter, WBSEDCL used to send a minimum charged bill amount calculated as per the previous months consumption, whereas now your outsourced vendor sends a bill with a projected meter reading as per the previous months consumption and as a result and in reality to actually reach the projected meter reading a consumer might require half a year . So kindly look into the above complaints and grievances and take needful actions at the earliest and do not make me register a complaint against WBSEDCL to the Sate Consumer Forum. NB: Same plot HB114, but we have two different floors and separate meter connections, G[censored]nder my name and F[censored]nder my daughter's name Ms. Paromita Biswas Thanks & regards Mrs. Namita Biswas Retrd. RBI Officer +[protected]