West Bengal State Electricity Distribution Company [WBSEDCL]

[Resolved] West Bengal State Electricity Distribution Company [WBSEDCL] — Payment through scanning QR code is not updated in official website

Arkadeep Marik

Nov 6, 2021

Address: Midnapore, WB-721101

I paid the electric bill on 06/11/2021 at around 7:30 AM for my three connections before the due date (08/11/2021) by scanning the printed bill's QR code. The consumer Ids for the connections are:
i[protected], ii[protected] & iii[protected].
But when I wanted to download the receipts against the payments from the official website, those payments were not reflected there. I'm now confused whether WBSEDCL got the amount or not, although Google Pay showed the payments were successful.
How can I be assured about this payment? Please either update the official website or refund the amount.

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Nov 13, 2021

Complaint marked as Resolved

I contacted pgsupport@billdesk.com, nodal@billdesk.com and they helped me to get the refund within a week.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Nov 13, 2021

Updated by Arkadeep Marik They refunded the amount after 6 days.