West Bengal State Electricity Distribution Company [WBSEDCL] — wbsedcl payment debited but receipt not showing

Address: Malbazar, Jalpaiguri, West Bengal, 735221

Dear sir,
This is to inform you that i, sayonee das, residing at malbazar, and my consumer id is[protected], in the name of jayasree das. I have paid the electricity bill of dec-jan-feb[protected] of rs. 674 only through "http://www.wbsedcl.in" by using paytm payment gateway, at about 10:50 am, 16th dec 2019 and the money was debited from my account but still the payment remains in pending or in failure state, hence the bill is showing in the above-mentioned site as unpaid till date and it is not showing the payment receipt of the bill.
Please assist me in this regard. I contacted with wbsedcl and paytm but both companies are not responding to my requests
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West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
 
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    West Bengal State Electricity Distribution Company [WBSEDCL] Phone
    +91 33 2359 8128
    West Bengal State Electricity Distribution Company [WBSEDCL] Address
    Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan, Kolkata, West Bengal, India - 700091
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