[Resolved]  www.insaraf.com — 3rd Rated products sold – Please don't fall prey

Address: Pune, Maharashtra

Described below is the worst experience i had regarding my purchase with Insaraf. I insist everyone who are thinking about buying anything from them to read completely so that you are duly aware of this fraudulent company. Order#1NSF20392133 Ordered Date – Dec 05, 2014 Price – Rs. 21, 999.00 Product – Cot Type/Model – Solid Wood Durban Bed – King ( 6ft Wide x 6.5 ft Long – Inner Size ) / 4 Days First when I went through their website I should say, I was really impressed but still wanted to get a confirmation about the commitment’s they provide so called up the customer care on [protected] as mentioned in the website. A person addressed himself as Ragunanthan spoke to me with all the honey words and promised for a quality product. I was still skeptical and asked him what if the product is not of good quality since we cannot actually see the product directly before buying. He had all his sweetly coated words to say they provide 100% quality assurance, lifetime warranty, etc. I went ahead and bought a cot through their website http://www.insaraf.com/, the delivery did not happen as per their commitment even though personally calling them and insisting my requirement. I had to call them several times before it was delivered to me. It was a shock when I unpacked the cot which was delivered, the wood was very shabby looking, the plywoods provided to hold the bed was all broken on the edges/rotten. Immediately i tried calling the same customer care and report it but there was no response. I then wrote the below mail. Hi, Thanks for the update, but i am not very happy with the condition of the product delivered. I can see literally rotten wood and rotten plywood being used for the cot which doesn’t speak good about the quality of the furniture, also there are several damages seen on the cot, probably these must have occured during shipping them. Bottom line is, I had great expectations based on your website and Mr.Ragunanthan’s telephonic conversation but they have not been fulfilled. Can you please arrange a technician who could rectify the damages probably by raming it wherever necessary or by applying some varnish.? Regards, Anthony Praveen Thilak +91 [protected] There was no response at all, then since it was not major at that time I igonred it and went ahead using the cot. Late in the month of March 2015 (3 months from purchase) i was really shocked to see the cot cracking everywhere. I noticed this only when i started getting creeky noise from the cot. For almost more than a month i am calling the same customer care and talking to Mr.Ragunanthan for some resolution but he tries all possible tacktics to ignore my call. Sometimes he would say he is busy, sometime his health is not good and he would speak in a low voice, sometimes he is away from work for some personal reason, sometime he has asked his team to look into it. I have sent them more than 20 mails and several time the photographs which i have posted here. I am planning for legal action against these people, i have approached Akosha and they are happy to take up my case. Meantime i thought i should share my experience on the internet so that no one else goes through same agaony.