Xiaomi India — Defective Handset supplied and no actions being taken henceforth

Address: New Delhi, Delhi

i Purchased MI 4i (dark grey) from mi.com on 16 June, the invoice no of which is[protected]. The handset was delivered to me on 19th June which i started using from 24 June. On the same day i realized that the rear camera of the phone was not working and i reported the same on Mi customer care. After due verification and hardware test for the rear camera got failed i was promised a replacement phone from Mi customer care helpline. Since then no action has been taken by Mi India and it has been 32 days to the incident. Every time i call Mi customer care they are just clue less and ask me to wait. Even after writing to the customer care and speaking to the helpline, ive got fake assurances and no action has been taken. According to the company policy i am eligible for a replacement product within 10 days but its been over a month and nothing has happened. My complaint no is 300024 dated 24 June 2015. Name- Lakshay Sachdeva Email Address- [protected]@gmail.com Order-Id- [protected] IMEI- [protected] / [protected] Device- Mi 4i (Dark Grey) purchased from Mi.com Order date- 16 June 2015 Receive date- 19 June 2015 Complaint no and date : 300024 on 24 June 2015 Location- Delhi