Xiaomi India — Supplied refurbished smartphone. Features do not match.

Complaint against
Xiaomi
Xiaomi Technology India Private Limited

There email ID as follows
grievance.[protected]@xiaomi.com

SUBJECT
1 Newly bought mobile. Is it a furbished one?
2 Camera 12 MP pictures only, instead of 108 MP. Why?
3 SV 78 instead of 00. Why?

The grievance was emailed to xiaomi but no redressal receive drop them.

My xiaomi login ID
[protected]

1. A week back I bought a new phone, redmi note 13 5G.

2. IME as follows
[protected]
[protected]

3. Shockingly, SV is 78 for both IME.
4. This brings suspicion, this one to be refurbished.
5. So I got to ask, verify with your system records, is this mobile a new one, or a refurbished?
6. Do not tell me to visit your service centre as being a senior citizen 70 years old, I cannot make a visit your service centre.
7. Also, this product of redmi note 13 claims to have 108 MP main camera but surprise eggly any picture taken with this mobile only shows 12 MP. Why? So is it a false claim to make people fool? Shall I have to take such cheating to YouTube?
RK Agarwal
[protected]
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