[Resolved]  Xolo — Delay in Service

Address: New Delhi, Delhi

Hi Sir i have submitted my phone under job sheet no.[protected] for Repairing in Xolo Service center at 6 September they are asking to wait for 20-25 days, phone is very important part of our life so i asked them that why they are taking around one month for repairing for a product which is in warranty while the product which is out of warranty repair within hour or one day because you charge for that they are not answering me i also sent email to them twice but they are not replying, i tried to talk to their senior and called twice at their Customer care no. under call ref. no. for 10 sept. is[protected] and for today''s call Ref. no. 668267 but they are not forwarding my call to their senior i asked area servicing manager''s contact no. they dint provide so please help me.
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Complaint marked as Resolved 
Verified Support
Sep 18, 2014
Xolo Customer Care's response
Dear Mr. Jitendra Thank you for choosing XOLO Smartphone. This is in reference to your e-mail on 12.09.2014 and subsequent telephonic conversation regarding your XOLO Smartphone Q2000. We would like to inform you that your complaint is under process and we will respond you within given time frame. We appreciate your kind patience and assure you of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
Verified Support
Sep 18, 2014
Xolo Customer Care's response
Dear Mr.Jitendra Thank you for giving us a chance to assist you. This is in reference to your complaint dated 12.09.2014 regarding XOLO Smartphone Q2000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
 
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