[Resolved] Xolo Era — Downloading apps automatically

NagsRao

from Chennai, Tamil Nadu

Nov 30, 2016

Address: 500034

Dear Sir/Madam,

Good Morning. I Have bought XOLO era_X mobile phone 5 months back thru Amazon. After using one month I found that the Device is downloading unnecessary APPS with out my knowledge. with out touching the mobile apps are being downloaded regularly. Some times some games are also being played automatically. we have resetted it through factory reset also. I am facing so much headache with this. what should I do. Please advice.

Await for your valuable reply.

thanking you

with best regards

RNRAO
HYDERABAD
[protected]@nbv.in
[protected]

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Jan 8, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Xolo Customer Care's response Dear Mr. Rao,
Greetings for the Day!!!
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Comments

SR Trickz

from Mathura, Uttar Pradesh

Dec 7, 2016

I buy my mobile xolo era x this
Is only 1 months old nd he hv a 5 months warranty..
I want to replace my mobile with any other mobile.
So plss help in replacement..
Thannks
Contact -[protected]

Xolo Customer Care's response, Dec 8, 2016

Verified Support

Dear Subham,
Greetings for the Day!
Thank you for making us aware with your grievance.
As per our telephonic conversation, we have provided you the resolution of your query.
For any further query or feedback, please contact us at care@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

Kiran Gudikandula

from Coimbatore, Tamil Nadu

Apr 21, 2017

My mobile is xolo era 2. When I am working on applications at that time if i receive SMS, whatsapp message or any notification the current working application automatically closing. Messaging application also automatically closing, mobile getting heavy heat. Some times it is hanging. I brought the mobile one day back only. What should I do now.

Xolo Customer Care's response, Apr 27, 2017

Verified Support

Dear Kiran,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
care@xolo.in
www.xolo.in