[Resolved] Xolo — Handsets damage parts

shah nidhi9429

from Ahmedabad, Gujarat

Jul 15, 2016

Address: Panchmahal, Gujarat, 382721

Website: www.xolo.in

Respected Sir,
I have Purchase Zolo era mobile from snap deal. After use of 10 months i found my power key is not working. I have send it to service center and repaired the key issue. Than I found another issue with screen damage issue [Home & back button not working]. My mobile is at service center since 1 month & still not repaired.

Please take action for the issue.

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Sep 10, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2016

Xolo Customer Care's response Dear Nidhi, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your concern, we would request you to kindly revert with your contact number, Work order number and Device IMEI number so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav XOLO Care www.xolo.in

Verified Support

Aug 09, 2016

Xolo Customer Care's response Dear Ms. Nidhi, Thank you for writing to us at XOLO Support. We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention. As per our telephonic conversation, we are glad to inform you that your device is ready. Kindly collect your device from the Service centre. For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support. Regards, Satyaveer Yadav XOLO Care www.xolo.in

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Comments

shah nidhi9429

from Ahmedabad, Gujarat

Jul 28, 2016

,

IMEI : [protected]
Work order number :[protected]
My Contact Number : [protected]/[protected]

I have received the call from XOLO Care. They Guaranteed me to resolved my device screen damage issue [Home & back button not working] till 28, july 2016 [Maximum time] but still not getting the response from service center.

Xolo care called me on 19, july 2016 and gave me the time till 28, july 2016. Still not resolved

Please take action for the issue.

Xolo Customer Care's response, Jul 28, 2016

Verified Support

Dear Ms. Nidhi,
Greetings of the Day!
Thank you for writing to us at XOLO Support
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would like to acknowledge you that our concern team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

shah nidhi9429

from Ahmedabad, Gujarat

Aug 1, 2016

Hello,

As per our telephonic conversation you have assured me that you will resolved my complain till 5th August 2016.

I am eagerly waiting for the 5th August 2016. Let see you will fulfill your commitment or not. I am losing my patience because I am not able to use my mobile since 2 Months because of your bad services.

Let's hope you will fulfill your Commitment.

Thanks...

Xolo Customer Care's response, Aug 4, 2016

Verified Support

Dear Ms. Nidhi,
Greetings of the Day!
We understand the difficulties you are experiencing. As mentioned in the earlier call your concern has already been escalated.
We sincerely regret the delay and inconvenience caused.
The relevant follow ups are being done, and we shall get back to you at the earliest.
For any further query or feedback, please contact us at care@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in