[Resolved] Xolo — Harassing customers

litu93180

from Kolkata, West Bengal

Jul 21, 2015

Address: Ganjam, Odisha

I bought a Xolo X910c from amazon.com .After few days my touch panel stopped working(In service Period). I searched for Service Center but i could not find any in my home town and near city.I mailed to Xolo Care to send me a spare and i will pay, but refused to do and consist me to visit nearest Service Center(Out of warranty). Service Center told me unable to get that spare.Mine 10, 000 rs smartphone became unusual to me.

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Complaint marked as Resolved

Verified Support

Jul 27, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 21.07.2015 regarding your complaint for your XOLO Smartphone. We request you to kindly share the work order number for satisfactory resolution on your complaint. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in