[Resolved] Xolo — Mobile Not Working

Sourabh Akash

from Chas, Jharkhand

Dec 21, 2016

Address: 827001

Website: xolo.in

I purchased XOLO BLACK on 4th January and it have charging problem as well as touch problem. I gave it to service center but now service center is saying it will take more time since touch is not working. Can you please see the problem soon.
IMEI - [protected]
Service Center - Bokaro Steel City, Lava Care
Serial No given by Service Center - 6498

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Feb 5, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Xolo Customer Care's response Dear Mr. Akash,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
As per our telephonic conversation, we would like to acknowledge you that our concern team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
[protected]@xolo.in

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Comments

Fame Raam

from Chennai, Tamil Nadu

Jan 9, 2017

Charge is not standby nearly 1hour .bought on[protected]. Plz

Xolo Customer Care's response, Jan 23, 2017

Verified Support

Dear Mr. Raam,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in

Surendra Chhatpar

from Mumbai, Maharashtra

Jan 13, 2017

XOLO era 4k is not charging fast
It has 4000mAh battery and 2A charger I have tried with different 2A charger
From 5-6 days it takes 8 hrs to full charger where it use to take 2-3 hrs
I have done factory & hard reset but didn't help
Pls help...

Xolo Customer Care's response, Jan 23, 2017

Verified Support

Dear Mr. Chhatpar,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in