| Address: Mumbai City, Maharashtra |
Dear Sir/Madam,
This is inform you that i have purchase device on dated 15.04.2013 from in the name of Mr.Ilyas IMEI no.[protected] and device keypad is not working, regarding the same issue i have visited your service center at F1, Charni Road, Mumbai, vide order no.[protected] dated 19.12.2013 after 15 days they were replied that the device is physically damaged but when i handed over to service center in working condition and in the receipt it mention that typing issue, when they handed over my device in dead condition and after that i contacted with you call center and they ask me that re hand over the phone at same service center according to you executive instruction i have handed over device on 29.01.2014 at service center vide order no.[protected], and i have desisted them 7 times at your service center and they are not responding me ask me the we do not know status of device and asking to contact Xolo directly as well as they not hand hovering me my device.
Therefore i request to you kindly replacement the device or hand over me on which condition i have submitted earlier to you so that we can claim legacy as per the consumer act of government of India via consumer court.
This is the humble request to you kindly consider my issue on urgent basis as i am facing this issue since last 3 months
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