[Resolved] Xolo Mobile — XOLO PLAY 8X 1100 MIC PROBLEM

Jake Mathew

from Mumbai, Maharashtra

May 2, 2015

Address: Thane, Maharashtra

I bought this phone(Play 8x 1100) some time in October 2014 and had to go to the service center within a week with the Mic problem. They kept my handset for 45 days without a resolution. Finally I got it in November and within 3 days o[censored]se it was back to the same. I have given it for repair thrice at the Thane service center. The fourth time they replaced it with a new handset in December. Now it's April and the same problem haunts me all over again. I am tired of going to the service center where those people are not co-operative and extremely uncouth. I never get any updates from them. Xolo/Lava You have to address this issue and come to a resolution.

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Complaint marked as Resolved

Verified Support

May 04, 2015

Xolo Customer Care's response Dear Mr. Mathew, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 02.05.2015 regarding your complaint for your XOLO Smartphone (8X-1100). We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at reach.[protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care reach.[protected]@xolo.in www.xolo.in

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Comments

derick khongtiang

from Shillong, Meghalaya

Sep 15, 2015

I bought this phone(Play 8x 1100) some time in 01 Feb, 2015 through by Snapdeal.com an online shopping by Cash On Delivery and i had to go to the any service center in Shillong, Meghalaya (India) on 26 September 2015 for checking the Crystal Outer Mic problem. They say that it will be replace and fit it by the new Crysta; Outer Mic but they don't have any material to solved this problem. Finally I would like to request you for helping for to send a new crystal outer mike matching with this mobile phone. I am sure to pay by Cash On Delivery.

Now when I use the phone when I call to the people they can't not hear anything from my voice but for my side I can hear clearly. So I hope you can help and solved this problem.

Regard,
DERICK K. SAHNOH,
Mawkhar Main Road, East Khasi Hills, Near Khasi National Durbar Hall, Shillong,
Meghalaya - 793001
Mobile No: [protected]