[Resolved] Xolo Mobiles — Spare Parts not changed

Achhi

from Delhi, Delhi

Jul 24, 2015

Address: Faridabad, Haryana

I am Achal Sharma. I have submitted my Xolo Q 1000 opus2 to Faridabad (Cosmos Communication) on 2nd july 2015. it was clear from their side that the phone will be returned within 7 days as it was a minute problem (side switches needs to be changed). Now, since than they are not picking up the phone or if by any chance they pick it up they always ask for more 3-4 days to return it. I am fed up with this kind of attitude & Service. will not recommend Xolo Phones to anyone.

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Complaint marked as Resolved

Verified Support

Jul 27, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 24/07/2015 regarding XOLO Smartphone. As per our telephonic conversation with service centre regarding your complaint, it has been confirmed by them that you already collected your handset from the service centre. Hence, request you to kindly observe your handset and if you will face any issue then feel free to contact us. Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in