[Resolved] Xolo — Non-availability of battery and flip cover for Xolo Play 6x-1000 mobile.

naresh969536

from Delhi, Delhi

Nov 6, 2016

Address: Varanasi, Uttar Pradesh, 221004

Website: care@xolo.in ; www.xolo.in/service-policies

Dear Sir,
I have been regularly using Xolo mobiles for last few years. I was comfortable using these mobiles till i realised that the battery for Xolo Play 6x-1000 requires replacement. It is unfortunate to note that these spares are not available anywhere in market or online. I tried even at Varanasi Xolo service centre but unsuccessful.
Pls improve your aftersales service to maintain your brand loyalty.
I shall request to provide battery as well as black flip cover at the earliest. An early response shall be highly appreciated.
Thanks,
Naresh Kumar
[protected]@rediffmail.com

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Dec 16, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2016

Xolo Customer Care's response Dear Mr. Kumar,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Nov 11, 2016

Updated by naresh969536 Hi Satyaveer ji,
Thanks for your prompt response. I appreciate it. The details requested is furnished below:
Naresh Kumar
Xolo Play 6x-1000: IMEI No. [protected] & [protected].
Contact No. [protected]
Varanasi (UP) 221004.
I require a battery and black flip cover.

I also have Xolo 8x-1200 (Pink) and require a battery and flip cover for this mobile also.
Hope the issue shall be resolved at the earliest.
If possible, you can send these items at following address on payment (Cash on delivery or even advance payment).

Thanks,
With regards,
Naresh Kumar,
B.No.27, DLW Officers Colony,
Varanasi (UP) - 221004

Verified Support

Nov 15, 2016

Xolo Customer Care's response Dear Mr. Kumar,
Thank you for writing to us at XOLO Support.
As per our telephonic conversation, we request you to kindly get in touch with our service center and place an order for battery and revert with the below mentioned details:
Work Order Number:
Date when order was placed:
Your alternative contact number:
We would recommend you to take the proof of purchase/receipt while visiting the XOLO Service Centre.
For location of a Service Centre nearest to you, kindly access the following web link:
http://www.xolo.in/xolocare/xolo-support
Also, this is to inform you that XOLO doesn’t manufacture the flip cover.
Hence, we would suggest you to kindly visit nearest XOLO dealer so that they can assist you better in this regards.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Comments

Insuba

Nov 14, 2016

The mobile's display is not turning on. I have tried to reboot, but that is also not working. Kindly comments what has to be done.

Xolo Customer Care's response, Nov 15, 2016

Verified Support

Dear Insuba,
Greetings for the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
care@xolo.in
www.xolo.in

RATUL MAITY

from Chennai, Tamil Nadu

Nov 21, 2016

My phone is automatically shutdown by showing low battery. It is happen while i am using net or playing games. Without charger it is not able to on. So i have to connect with charger. That time it shows that it has 30-40% charge available. please tell me what will i do now??

Xolo Customer Care's response, Nov 28, 2016

Verified Support

Dear Mr. Maity,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us to on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
care@xolo.in
www.xolo.in