[Resolved] Xolo — Not get proper solution of my phone

Bhatiumesh

from Lucknow, Uttar Pradesh

Apr 26, 2017

Address: Jodhpur, Rajasthan, 342003

Website: www.xolo.in

Sir when I bought my phone then from then onwards the phone has software issue. When I have given it to service center then it looks around 3 months to resolve the problem, then the issue is of software and imei no., but about 2 weeks ago, due to my phone memory get full, I just do factory reset to my phone. From then onwards the phone cannot do call outgoing or incomming. When I show the problem to the service center then they simply said that the software get corrupted and phone imei no. is not showing (the same problem as before) Then I hand over the phone to the center they said they will resolve the problem till 25/04/2017 . But when today I just called them they simply said the motherboard of phone will be replaced and it cost about 8000 which you have to pay.
Imei no. [protected]
Contact no. [protected]

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Jun 12, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Xolo Customer Care's response Dear Umesh,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
As per our telephonic conversation, we would like to convey that our concern team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

Verified Support

May 12, 2017

Xolo Customer Care's response Hi Umes,

As discussed with my team, we gled to infrom you that your device ready kindly collect its from service center.
Regards,
Satyaveer Yadav