[Resolved] Xolo — Not yet received my Xolo handset and unsatisfied answer

Lucky Suthar

from Mumbai, Maharashtra

Jul 10, 2014

Address: Udaipur, Rajasthan

My Phone Xolo Q800 was submitted to repair on 13/6/2014 at Xolo Udaipur Service Centre Rajasthan to Mr. Ashok joshi ([protected]). My Xolo Q800 was completely down and not turning on. The phone was send back to Xolo Company. The service center persons are not helping by any means. 6-7 times I have gone to their shop but no support. I contact xolo care 10-12 times but always replies "UNDER REPAIR and WILL BE DISPATCH SOON" but Still not received my handset. the time given to me 15 day for repair. Please provide the replacement of the phone or get it repaired.Xolo Call ID [protected] IMEI No [protected]

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2014

Xolo Customer Care's response Dear Mr.Suthar, Greetings of the Day! Thank you for making us aware with your grievance This is in reference to your post dated 10/07/2014 regarding XOLO Smartphone Q800.As per our telephonic conversation with you regarding your complaint, it has been confirmed by you that you already collected your handset from the service centre.Hence, request you to kindly observe your handset and if you will face any issue then feel free to contact us. Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in