[Resolved] Xolo — Phone blast

naveen kochar

from Gurgaon, Haryana

Aug 8, 2016

Address: New Delhi, Delhi, 11085

Website: xolo

Hi team,

I was using your xolo products from last 2years but 1 hr before my xolo 1010i got blasted automatically while charging with xolo charger . I am using this model from last 1.5years originally I purchased xolo q1100 but your service center guys replaced by phone with xolo 1010i. I was frustrated with that at that point of time as well because you guys change model of my phone. I did not raise any complaints for that but now I lost all of my personal data all my contacts I want a compulsate for the same. I am attaching pics of my blasted mobile as well kindly do the needful asap.

Name : Naveen kochar
Mobile number :[protected] / [protected]
Location :Rohini sector 5 Delhi-110085

imei number:[protected]

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Oct 11, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Aug 11, 2016

Updated by naveen kochar but service center people are not submitting the headset beacuse of the blast they are not able to see imei number on the headset & they told me that they had send a email to xolo & xolo is not replying to them & my phone was out of warranty

Aug 11, 2016

Updated by naveen kochar SG SOLUTIONS ( Service Centre )
>
> C7/114, First Floor Sector-8, Rohini Delhi
>
> Contact Person: Laxman

Thanks & regards
Naveen kochar
Contact number : [protected]/[protected]/[protected]

Verified Support

Aug 25, 2016

Xolo Customer Care's response Dear Mr. Kochar,
Greetings of the Day!
Thank you for writing to us at XOLO Support
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would like to acknowledge you that our concern team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

Verified Support

Sep 09, 2016

Xolo Customer Care's response Dear Mr. Kochar,
Greetings for the Day!
We regret the difficulties you are experiencing with your mobile phone.
As per our telephonic conversation, you have already collected your replacement device from service Centre.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in