[Resolved]  Xolo — Phone dead

Address: Gautam Buddh Nagar, Uttar Pradesh, 400054
Website: Xolo.in

I have same problem as below

[Resolved] Xolo Black 1x — Not Charging & Not Power On...

9 Reviews
Su Suresh Technoo on Feb 15, 2016 Submit a Complaint
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service center today. They are telling Mother board problem. Also I begged him to boost battery, He is not able to listioning my words. Finally he is telling we are not taking xolo device for service. He given me a written also.

He is telling me to go to another service center, may be they can resolve the problem like that.

Actually I went Salem, Tamilnadu service center. He is telling me to go to Erode Service center.

Mobile Just 2.5 months old.

Please respond me. I have tried to contact customer care, but that no is not available now. My Rs. 10000 money wasted?

Kindly need helpful...
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Apr 8, 2017
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Feb 24, 2017
Tarit Kumar Barpanda's response
Battery is not available in service centre Sambalpur
Verified Support
Mar 08, 2017
Xolo Customer Care's response
Dear Mr. Singh,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in
 
1 Comment

Comments

Sir I am using Xolo Black 1x mobile since last 8 months.I am facing battery problem.Back side of the mobile has distended and broken due to battery swelling.
Xolo Customer Care's response, Mar 8, 2017
Verified Support
Dear Mr. Barpanda
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.XOLO.in

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