[Resolved] Xolo — Phone is not working just after seven days of purchase

rajso22

from Pune, Maharashtra

Jul 31, 2016

Address: 411033

I bought I new xolo phone on 16july2016 in pune shop name is Kailashdeep mobiles pimpri Pune Maharashtra. Now phone has been stooped working just after seven days of purchase. Keypad is not working, charger is not working. When I go to shopkeeper they said xolo phone is like that you have to contact service center. I called to service center many times but didn't get any response. Now what should I do of this phone? Waiting for prompt response from xolo . Name:raj soni. Mobile number:+91-[protected] email :[protected]@gmail.com

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Sep 7, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

Xolo Customer Care's response Dear Mr. Soni, Thank you for writing to us at XOLO Support. We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention. As per our telephonic conversation, we would suggest you to visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action. For any further query or feedback, please contact us at [protected]@xolo.in Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in

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Comments

amandeep22222

from Kolkata, West Bengal

Aug 1, 2016

Application apply of not repair mobile phone type letter with xolo care stamp and email send mail and email hai [protected]@gmail.com, please please urgent mail mail kar do Jab Se jaldi mail kar do contact number hai [protected]
imei [protected]
imei [protected]

Xolo Customer Care's response, Aug 4, 2016

Verified Support

Dear Amandeep,
Greetings of the Day!
Thank you for showing interest in our brand XOLO.
We would like to inform you that we have tried to contact you on 7206549558 However, number was not contactable.
We request you to share your alternative contact number or alternatively call us back on our customer care helpline number 1860-200-7500 for any further assistance.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

rajso22

from Pune, Maharashtra

Aug 6, 2016

I have visited nearest service center and they are saying your phone has physical damage in some internal part, very bad even I haven't used phone more than 5 to 6 days.I need immediate action on this. I knew that company will have many things to tell on if we will visit service center. Need immediate attention on my complaint because I don't have time to visit service center many times, the nearest service center is 12 km from my residence. I am attaching the snap shot of response given by service center.

Xolo Customer Care's response, Aug 25, 2016

Verified Support

Dear Mr. Soni,
Thank you for writing to us at XOLO Support.
As discussed, currently you are not using XOLO phone.
For any further query or feedback, please contact us at care@xolo.in.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in