[Resolved]  Xolo — poor service

Address: Thane, Maharashtra

i bought my xolo q200 three months before and within 7 days touch was not working i went to service center they told it will take 25 days after that battery problem is there plz i request to give good servive atleast and the seller of this mobile has cheated us
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Complaint marked as Resolved 
Verified Support
Sep 30, 2014
Xolo Customer Care's response
Dear Mr. Idnani, , Greetings of the Day! Thank you for sharing your grievance. This is in reference to your email dated 28.09.2014 regarding XOLO Smartphone; We would like to inform you that we tried to contact you but your number was not reachable at that time.Further we assure your satisfactory resolution and keen to resolve your concern at the earliest. However we will require your alternate number to resolve it effectively . For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in
 
2 Comments

Comments

I submitted my mobile for service regarding auto exit problem at time of working and unable to make conference call on 29.09.2014 but still its simply lying at Noida without any process. Whats is the hell is this!
Dear Mr. Sandeep Dey, as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V20259535.
This is your last comment on dated 29.11.14. but today 04.12.14 not received my phone. I call the customer care staff, but result the same as the phone is in courier company dispatched. But result is Zero. Why you send any item in DTDC courier. the company is very poor service.
Please call the DTDC courier and request the mobile handset immediate send the Patna Service Center Shop.
Thanx.

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