[Resolved]  Xolo — Problem

Dear XOLO Team. I m Satbir Singh on behalf of Jasmine Kaur who purchased xolo q2000 on approx 2 month back. But found problem in its jack n submitted it at "Bunty Customer Care" Jalandhar, There nos are [protected] & [protected] under job no.:- [protected] on 28/8/14. But the Service centre allways says phone is ready to despatch. But nobody knows its actual status. Worst service centre and worst customer care . At"[protected] " Mr Nirmal said that phone is not ready to despatch n it is at Repair Factory n whereas Bunty Customer Care are saying ph allready despatched. Too much comunication gap with you people. I will not recomend anyone for purchase of XOLO phone. i Have done a big mistake that i purchased your product. Its IMIE No. is mention on subject. Hope this time you will tell its final status n need my product at the earliest. With Poor Experirnce and Totally -ve feed back. Satbir Singh on B/O Jasmine Kaur [protected] & [protected]
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Complaint marked as Resolved 
Verified Support
Sep 25, 2014
Xolo Customer Care's response
Dear Mr. Singh Thank you for giving us a chance to assist you. This is in reference to your complaint dated 24.09.2014 regarding XOLO Smartphone Q2000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
 
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