Comments
Set dead 2nd time purchase dt. 5 may 2016
My phone was dead after 3 weeks of purchase. Got it fixed from service center. They said battery drain at last level (Negative) they remove battery and charge by their device 5 % and after two months this problem again set is dead now service center executive told your warranty is void charging jack is faulty so you have to pay 350/- rs.
The matter is this charging jack is not faulty they are using this trick to fool many people and telling that your set is physically damage and enter in the computer the set is physically damage warranty void.
imei no. [protected]
mobile no. [protected]
work order[protected] Rohini
Xolo — Q1000s plus
My phone was dead after 3 weeks of purchase. Got it fixed from service center. They said battery drain at last level (Negative) they remove battery and charge by their device 5 % and after two months this problem again set is dead now service center executive told your warranty is void charging jack is faulty so you have to pay 350/- rs.
The matter is this charging jack is not faulty they are using this trick to fool many people and telling that your set is physically damage and enter in the computer the set is physically damage warranty void.
imei no. [protected]
mobile no. [protected]
work order[protected] Rohini
Xolo — Q1000s plus
Xolo Customer Care's response, Jul 28, 2016
Verified Support
Dear Mr. Singh
Greetings of the Day!
Thank you for sharing your feedback.
Please accept our sincere gratitude for taking the time in writing to us and for the effort made by you in sharing your valuable feedback. We have escalating your feedback to our concern team they will work on your feedback.
Your feedback will help us in our endeavour of achieving service excellence.
For any further query or feedback, please contact us at care@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
care@xolo.in
www.xolo.in
Greetings of the Day!
Thank you for sharing your feedback.
Please accept our sincere gratitude for taking the time in writing to us and for the effort made by you in sharing your valuable feedback. We have escalating your feedback to our concern team they will work on your feedback.
Your feedback will help us in our endeavour of achieving service excellence.
For any further query or feedback, please contact us at care@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
care@xolo.in
www.xolo.in
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mobile no. [protected]
work order[protected] Rohini