[Resolved] Xolo — Service related (cheated by service center)

sijukktkd

from Kunnamkulam, Kerala

Jan 17, 2017

Address: 673529

I have ordered for Xolo q700 Battery from your service center 'Fortune Service center, Calicut, Kerala'
I paid Rs.600 for the battery. One of the rep one of the executive gave the battery in a plastic cover then he hide from front office.
When I fix the battery in mobile is not working. I have charged the battery 4 hours.
I called to Fortune service center and spoke to a agent he behaved me very badly and he saying that we cannot do anything in this battery.
What I wanna do now I lost Rs600 with this irresponsible service center.
Xolo cheating the people giving not working battery? or Service center cheating giving by battery that will not work.
Who is responsible?
What I wanna do? Wanna make legal complaint against this? or wanna publish this issue with social media.
Suggest me before I going to proceed.

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Mar 11, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Xolo Customer Care's response Dear Sijukktkd,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in