[Resolved] Xolo — Touch problem again

nandhakumar airtel

from Bhiwadi, Rajasthan

Apr 23, 2016

Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.xolo.in

DEAR SIR.,
I have purchased XOLO BLACK on 22/09/2015.(IMEI [protected])three month after my mobile touch not working then my mobile TP changed by xolo service center salem on 20/01/2016 work order no is:[protected]. again now my mobile touch not working then i visit xolo care salem they permanantly closed ., , then i did give my mobile xolo service center dharmapuri yesterday they received my mobile and checked, then they told your mobile did not screwed inside and strickered for servied... the salem service center did not screw my phone . now the dharmapuri service center told your phone did not claim the wararanty... today i will give my mobile to dharmapuri please take my mobile under warranty..

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2016

Xolo Customer Care's response Dear Nandkumar, Thank you for writing to us at XOLO Support This is in reference to your concern dated 23.04.2016 regarding your complaint for your XOLO BLACK. As per our telephonic conversation, we would like to inform you that unauthorized repair will be considered as out of warranty and repair will be carried out on chargeable basis. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in

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Comments

nandhakumar airtel

from Bhiwadi, Rajasthan

Apr 25, 2016

xolo service salem is cheated me. they are did not screw my handset., so i did not claim my warranty, iam very so sad about xolo service center.,
why you closed the salem service center., please tell me the reson

Xolo Customer Care's response, Apr 27, 2016

Verified Support

Dear Nandkumar,
Greetings of the Day!
Thank you for making us aware with your grievance.
This is in reference to your email dated 25.04.2016 regarding your complaint for your XOLO BLACK.
As per our telephonic conversation, we have provided you the resolution of your query.
For any further query or feedback, please contact us at care@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in