[Resolved] Xolo — Xolo era 1x no network

Nafees12

from Trimbak, Maharashtra

Mar 15, 2017

Address: Mumbai City, Maharashtra, 4000070

Dear concerned
I have brought xolo era 1 x in nov it was working great but suddenly one day it get so hot like anything, i removed battery its cooled down, but from then i am not getting networks specially jio volte, the mark v doesn't comes up, then i contact custmor care, they refer me service center, but service center in ghatkopar mumbai is like fish market, they dont understand prob, i gave them twice, but my problem is still there, no network

Its having hardware issues, but idots keep update software

I really feel i got cheated by this company, even i change my sim but still no network plz help mee

Contact no [protected]
City mumbai

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Apr 20, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

Xolo Customer Care's response Dear Mr. Nafees,
Greetings for the Day!!!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
In addition, after submission kindly share below mention details on our official mail ID [protected]@xolo.in so that we can assist you in the best possible manner.
Work Order Number:
Date when the phone was submitted:
Your alternate contact number:
Nature of concern of the phone:
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Comments

Singharmeet

from New Delhi, Delhi

Oct 13, 2017

The above complaint, of era 1x, this model has inbuilt issues with jio network, cant retain volte signals. V sign of volte goes off and you still have full network, only volte will stop working. This is an issue with all era 2x as i have 2 phones behaving same way.
Regards
Harmeet
[protected]

Hemant Datey

from Bhusawal, Maharashtra

Mar 21, 2017

My phone is not properly working..(Model xolo1010i KitKat ) what should I do ?

Xolo Customer Care's response, Mar 22, 2017

Verified Support

Hi Hemant,
We regret to hear the difficulties that you are experiencing with your mobile phone. Would request you to kindly share your contact number so that we can assist you in this regards.
Regards,
Satyaveer Yadav
XOLO Team

Deb J Basu

from Mamit, Mizoram

Mar 3, 2018

@Singharmeet : I too have the same comolain for Era 1x . every time the V goes off, i have restart the enhanced voice LTE settings to revive it back .

redoye

from Dalhousie, Himachal Pradesh

Apr 22, 2018

I have the same problem for Era 1x . The volte symbol V turn off automatically after that you can't make incoming and outgoing calls but have full network, , only internet working. If you disable 4g then this message appears "sim card removed the mobile network will be unavailable until you restart with a valid sim card inserted"

Jithu suraj

from Badagara, Kerala

May 18, 2018

I have the same complaint. The volt connection turns off. Some time v sign show but download arrow not showing and no internet access.

kabhijit

from Delhi, Delhi

Jan 30, 2019

same problem ... my phone showing no network... xolo 1x uncomfortable device

kabhijit's reply, Jan 30, 2019

my phone update properly but not installed updates... dont buy xolo era 1x