[Resolved] Xolo — Xolo Era 4G Mobile

Saddamhi

from Erode, Tamil Nadu

Jun 19, 2016

Address: Chennai, Tamil Nadu, 600005

I have purchased Xolo Era 4G Mobile on March 2016.
and the battery was suddenly heated heavily and my mobile got shut down.
Now my mobile cant power on.
I registered complaint to Snapdeal customer service centre over phone call to [protected] but after more than a month still there is result to it. Now i am too tired to speak much more to the snapdeal customer service executive.
Now i want to surrender the repaired mobile which i purchased on Snapdeal and i want to refund the entire amount which paid.
If failure i will face in Consumer Court.

Brand : Xolo
Model : Xolo Era 4G Mobile
Order No : [protected]
Complaint Referrence No. 23051299.

Thank You.
With Regard
Saddam Hussain.I
(Advocate, Madras High Court)

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Jul 23, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2016

Xolo Customer Care's response Dear Mr. Hussain, Greetings of the Day! This is in reference to your email dated 19.06.2016, regarding your XOLO ERA 4G. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav [protected]@xolo.in www.xolo.in

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 20, 2016

Dear Saddamhi,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Saddamhi

from Erode, Tamil Nadu

Jun 24, 2016

Saddamhi

from Erode, Tamil Nadu

Jun 24, 2016

Thank you for your kindly reply. Here i send my contact detail.

I.SADDAM HUSSAIN,
Advocate,
High Court,
Madras.

No.115, D Block, P.M.Dharga, Lloyds Road,
Chennai - 600 005.

Contact Number : [protected]
Brand : Xolo
Model : Xolo Era 4G Mobile
Order No : [protected]
Complaint Referrence No. 23051299.

Xolo Customer Care

from Noida, Uttar Pradesh

Jun 25, 2016

Verified Support

Dear Mr. Hussain,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in