[Resolved] Xolo — XOLO play 8X 1100 mic problem

Iyyappasamy

from Chennai, Tamil Nadu

Dec 12, 2016

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.xolo.in

My mobile XOLO play 8X 1100 had mic problem and got it replaced with new mic PCB in XOLO service centre on Aug 2016. Now after 3 months i got the same problem again. Last time they charged me around 500 for the replacement of MIC and service. But in the XOLO spare parts portal(http://www.xolo.in/spare-parts?Device=PLAY8X-1100) the cost for the mic is mentioned as 80.74 only. Last time, I had argument with XOLO service center and Customer care for the price difference between the portal and the amount they are charging. But finally they convinced me to pay Rs500. Again i got the same problem. Kindly help me in resolving the problem or how to proceed further.

Thanks,
Iyyappan
[protected]

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Jan 28, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Xolo Customer Care's response Dear Iyyappan, Greetings for the Day! We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone. We would like to inform you that we have tried to contact you on [protected] however, number was not contactable. We request you to share your alternative contact number or alternatively call us back on our customer care helpline number[protected] for any further assistance. Regards, Satyaveer Yadav XOLO Care [protected]@xolo.in www.xolo.in