[Resolved] Xolo — Xolo Q1010i - Phone blast

Ilayamaran

from Chennai, Tamil Nadu

Jan 13, 2017

Address: 601204

Hi

My name is Ilayamaran, live in Chennai.

My contact no. [protected]
mail ID [protected]@gmail.com

I was using XOLO Q1010i for almost 2 years, bought it for 11.5k and it was working normal and smooth till yesterday. I was having my phone in my pants pocket and it was idle, didn't ON data or not listening to music too and my phone battery percentage also 80 % only, but suddenly slight fire started coming from battery and within few seconds my phone got blast at behind, battery fully burned and screen cracked, slightly came out from panel. My phone pictures are attached below which got affected.

Now all my data are lost, sim card and mmc also not working and left with small blister over my thighs and my cloths burned over my pocket. I don't know what to do now, couldn't find imei number on my phone because it got burned. So I couldn't go to service center also for repair. I need a real solution for this issue. I also have my phone purchased invoice.

I trusted on XOLO products and recommended my friends too, but now I am facing this problem. I need a right solution and compensation for this issue.

I sent this to [protected]@xolo.in today.

My nearest service centers are

Veenus Cell Point
Old. No. 33, New No. 135, oppsite icic bank, Ayyasamy street, West Tambaram, ChennaiCity: ChennaiPincode: 600045 Contact Person: Mr MurugananthamContact Number:[protected]/ [protected]

Mani Agency
#10, 1st Floor, Anna Bus Stand complex, GNT Road, Redhills, ChennaiCity: ChennaiPincode: 600052 Contact Person: mani kandanContact Number:[protected]/ [protected]

Thanks

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Jan 30, 2017

Complaint marked as Resolved

Replacement device has been received from the company. Model Q2000L

Xolo customer support has been notified about the posted complaint.

Jan 16, 2017

Updated by Ilayamaran still I am unable to get proper response from XOLO, because I don't have IMEI number which got totally burnt with my phone. IMEI number is not visible in my phone.

Verified Support

Jan 23, 2017

Xolo Customer Care's response Dear Ilayamaran,
Greetings for the Day!
We regret the difficulties you are experiencing with your mobile phone.
As per our telephonic conversation and as per the follow up done with relevant department we are providing you replacement device and it will be deliver before28-Jan at the service center.
Also, if we have find out any new update regarding your device we will intimate you.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in