[Resolved]  Xolo — Xolo Q700 defective piece not able to repair it

Address: Ahmedabad, Gujarat

Dear Sir,

I faced 4th time jack problem in my xolo Q700 wide call id[protected] dated.18-02-14 so I talked service centre- call centre and Mr.Chittaranjan Jha (service head)for replace the phone because its every time repeat same problem and not get permanent solution. service centre said I have no right to replace it only repair it. and Mr. Chittranjan said we will only repair your phone so you use it check it and in future when you face again problem you can give it again and we will repair it, its only process. this is our policy we are not able and sure to give you permanent solution. So I need replace my phone because its from starting problem and I suffer a lot. also see below old call details.

I Purchased Xolo Q700 in 15-8-13 and My Imei no.is [protected], I have headphone jack problem from starting so first time hands free not working so I replaced it then phone jack problem so I given service center on 11-oct-13 call ID[protected] so after 15 to 20 days repair it but after 15 days I face same problem so again given on 21-nov-13 call Id[protected] but its not repaired proper and problem was still same so again I given 9-dec-13 again after 20-25 days I received phone from service center but again after 15-20 days hands free down so I Purchased new hands free but jack problem still there. So I had already given 3 times in service center but still I face same problem so I request you to replace my phone Q700 because its faulty phone and not repairable. otherwise I have to go consumer forum. because most of time phone in service center and I suffer a lot.So generate my call Id then I give it to service center with its reference.
plz do needful
Thanks & Regards,
Bharat Patel
Parr Infotech
Admn. Office
C-833 Siddhivinayak Towers, Nr.Kataria Arcade, B/h, DCP Office, Makarba, S.G.Road, Ahmedabad-380051.
Email: [protected]@gmail.com, Mob:[protected].