[Resolved]  Xolo — Xolo Services Very Very Poor

Address: New Delhi, Delhi

My mobile Screen Broke, so I had submitted my handset XOLO A500 S for repair in JMV Technosol Pvt. Ltd. K-12 A Kalkaji New Delhi-110019, XOLO's authorized service center with the job sheet # 136 on 29/1/2014. Where thay have Charged me 1800 rs., so i have submit 1000/- rs. in advance. Initially they promised me that they will repair and give it back to me within 15 days or before.. After 20 days I called the service center people and they told me that they need some more today's and I asked the exact status, the reason they told me "it in company " & will be repair by 25-Feb-14.Again I called service center and they told me to contact XOLO Customer care[protected] and registered the compliant & they said they haven't any detail about my phone. First of all its waste of my time, so finally I have decided to log the complaint in Consumers Court.
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Complaint marked as Resolved 
Verified Support
Sep 24, 2014
Xolo Customer Care's response
Dear Mr.Rajneesh Thank you for giving us a chance to assist you. This is in reference to your complaint dated 13.02.2014 regarding XOLO Smartphone A500S. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
 
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