[Resolved]  Yamaha Motor India — Dealer not responding

Address: 600056

I hav bought a new Yamaha Ray Z R from Sri motors, kumananchavadi, poonamalle, Chennai[protected]
On 14th of thz month, but dint get the crash guard on the date the service provider said as they would be issuing on the next day but v dnt get any response from spares team later v went and checked the showroom on the next day they said the same reason thtz they will be issuing on the another day, still itz 25th today v dint get the crash guard and not getting any prior information from the team . V hav visited the showroom atleast thrice only because of thz issue but the management is not taking any action ...

And too yesterday (Sunday) after a water wash I got a buzzer sound from the bike so I called the office to get the support team but the service provider sayZ tht they won't do any works on Sunday only booking is possible in Sundays ... itz the first tym v are trying Yamaha product but we are not satisfied with ur service and the showroom sri agency at poonamalle.. v r disappointed with Yamaha.
Before getting the product v used to have regular call from the agency to book the vehicle but after getting the vehicle thy r not replying to our queries..

Hope u will take necessary actions.
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Nov 25, 2016
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2016
Yamaha Motor India Customer Care's response
Dear Viswajith,
Greetings from Yamaha.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
 
1 Comment

Comments

I have purchased Yamaha fz in Karnataka Bagalkot branch after 8000 km that fz tier will ll loosing on both side I completed to that show room they are not responding to replace so im here completing.
State Karnataka., Dist Bagalkot, pin code 587101, my number [protected]

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